Missed calls = missed revenue. If half your calls go to voicemail, how many potential clients are slipping away?
In home care, over 50% of inbound calls go to voicemail. But here’s the real kicker, 89% of those callers never call back.
Why? Because your voicemail is a dead end.
Here’s a simple voicemail fix that turns missed calls into booked clients.
Steal This Voicemail Script:
“Hi! You’ve reached [Home Care Agency]. We’re with a client, but if you leave your name and number, [specific person’s name] will personally call you back within 15 minutes during business hours and because we made you wait, we’ll give you 30 minutes of free care just for connecting with us. Leave your message at the beep!”
Why It Works:
✅ Names a real person (adds trust & accountability)
✅ Gives an exact callback time (removes uncertainty)
✅ Offers instant value (makes them WANT to pick up)
✅ Creates a trackable promise (so your team follows through)
Real Example (Home Care Edition):
A home care agency swapped their generic voicemail for:
“Hi! You’ve reached [ABC Care]. We’re with a client, but Sarah will personally call you back within 15 minutes. Leave your info, and we’ll give you 30 minutes of free care just for connecting with us.”
🔹 Cost to implement: £0
🔹 Time to implement: 5 minutes
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